Shopkees Returns & Exchange Policy
At Shopkees, we strive to ensure your satisfaction with every electronic purchase by offering a transparent and hassle-free return policy. If your product is defective or does not match your order, you can initiate a return within the specified warranty period for a replacement or refund.
Initiate Your Request
Log in to your Shopkees account and navigate to your order history to submit a return request or contact our customer support team directly.
Quality Verification
Our technical team will review your request and may ask for photos or videos of the electronic device to confirm the condition and eligibility.
Package Your Item
Securely pack the product in its original packaging, ensuring all accessories, manuals, and warranty cards are included to avoid processing delays.
Pickup and Refund
Once our courier collects the item and it passes our warehouse inspection, we will process your refund or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing